Terms of Service

1. Acceptance of Terms

By engaging Robert Warren Roofing for services or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Robert Warren Roofing provides professional gutter services including:

• Gutter cleaning and maintenance
• Gutter repair and restoration
• New gutter installation
• Downspout services
• Gutter guard installation
• Roof and gutter inspections
• Emergency gutter repair services

3. Estimates and Pricing

We provide free estimates for all services. Estimates are valid for 30 days unless otherwise specified. Final pricing may vary based on:

• Actual conditions discovered during service
• Additional work requested by the customer
• Changes in material costs or availability
• Unforeseen complications or safety issues

Any significant changes to pricing will be discussed and approved before proceeding with additional work.

4. Payment Terms

Payment terms are as follows:

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• For large projects, a deposit may be required before work begins
• Late payments may be subject to additional fees
• Returned checks will incur a processing fee

5. Scheduling and Cancellation

Service scheduling policies:

• We will provide estimated arrival times and contact you if delays occur
• Weather conditions may require rescheduling for safety reasons
• Customers may reschedule with 24-hour notice without penalty
• Same-day cancellations may be subject to a service fee
• Emergency services are prioritized and may affect regular scheduling

6. Customer Responsibilities

Customers are responsible for:

• Providing safe and reasonable access to work areas
• Removing or securing personal property that may interfere with work
• Informing us of any known hazards or special conditions
• Ensuring pets are secured during service
• Being present or available during scheduled service times
• Providing accurate contact information

7. Warranty and Satisfaction

We stand behind our work with the following commitments:

• All work is performed to industry standards
• We will address any issues with our workmanship promptly
• Customer satisfaction is our priority
• Warranty periods vary by service type and will be specified in writing
• Normal wear and tear is not covered under warranty

8. Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for indirect, consequential, or incidental damages. We maintain appropriate insurance coverage for our operations and will address any legitimate claims promptly and professionally.

9. Safety and Insurance

Safety is our top priority:

• All technicians are trained in safety procedures
• We carry comprehensive liability and workers' compensation insurance
• Work may be suspended if unsafe conditions are encountered
• We comply with all applicable safety regulations

10. Property Damage

While we take every precaution to protect your property, we will address any damage caused by our negligence. Customers should report any concerns immediately so we can investigate and resolve issues promptly.

11. Dispute Resolution

We prefer to resolve any disputes through direct communication. If issues cannot be resolved informally, disputes will be handled through binding arbitration in accordance with the laws of California.

12. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For questions about these Terms of Service, please contact us: